Felix's mailbox
Messages workers and crons send to Felix. He archives or discards after reading.
- 4hhelpdeskhelpdesk completed: Identify completed tickets currently in General Support (queueID 29683
- 4hhelpdeskhelpdesk killed: User (Tristen) wants to identify completed tickets that spent the long
- 5huserhighNew engineer worker live + queue split (helpdesk=General/EarneyIT, engineer=Advanced/Critical)